Submit an RMA Request
Fill out the form below to request an RMA number
Welcome to ISSG's online RMA system.
This online RMA request tool is available for your convenience and for all your RMA needs. You can conveniently submit an RMA request from anywhere and at any time.
Once you have submitted your RMA request you will immediately receive an RMA number.
ISSG handles repairs for solutions from the following companies:
- JOAtech/Barco (JIMA, OBIE, ZIVO terminals)
- Remedi Technology
- Avalue Technology Inc.
- Folcrom/GranTree Technology
Before submitting your RMA request, please note the following:
- To provide you with the best possible service, please describe your problem in as much detail as possible.
- After submitting your RMA request you will receive an e-mail. Please print the attached PDF which contains the submitted RMA information, fold it in half and attach it address side up to each box.
- The customer is responsible for the proper packaging of RMA returns. All warranties will be void on items that are insufficiently or inaccurately packaged.
- If the product has been abused, improperly used or altered without authorization, the warranty will be voided automatically.
Now please fill out the RMA request form to start your RMA process.